Marcus Jacobson
Career Highlights
- Over 18 years of experience in influential technology companies, specializing in growth-driven product strategies, device and program lifecycle management, and training development/presentation/facilitation.
- Proven track record in building and evolving processes and programs aligned with strategic business needs.
- Extensive cross-functional teamwork and communication experience with senior leadership, sales, marketing, product management, customer service, and engineering.
- Demonstrated ability to manage overlapping projects successfully, even in challenging situations
- Demonstrated ability to manage overlapping projects successfully, even in challenging situations.
- Consistent professional advancement and ownership of new areas of responsibility, including rapid mastery of new programs.
Projects
Certifications
- Microsoft: Microsoft DevOps Engineer Expert, Microsoft Azure Administrator, Microsoft Azure Fundamentals
- Amazon: Amazon AWS Cloud Practitioner
- CompTIA: Security+, Cloud+, Project+, Network+, A+
- Other: LPI Linux Essentials, ITIL V4 Foundation
Professional Experience
Technical Project Manager - Microsoft (via Simplicity Consulting)
- May 2022 to November 2023
- Onboarded new customers to the platform using Azure DevOps Repos & Pipelines and facilitated customer integration using Azure Lighthouse.
- Performed Azure Administration functions and Security Administrator tasks: Entra/Azure AD, Privileged Identity Management (PIM), access reviews, Defender for Endpoint, Defender for Cloud.
- Managed Azure DevOps environment for tracking work items across the team.
- Managed physical and virtual secured devices for accessing the Azure tenant, including procurement and configuration.
- Built processes and managed documentation throughout the project.
Technical Program Manager - RemMed Inc
- September 2021 to April 2022
- Defined and built the Operations program for a healthcare startup focusing on VR Vision Therapy.
- Managed end-to-end process for preparing equipment for clinics and at-home patients.
- Set up and managed processes for invoicing clinics and Home VT patients.
- Defined and implemented processes for onboarding new clinics and patients.
- Defined the processes for and performed all technical support for equipment and user accounts.
- Managed the CRM for all US customers, inventory tracking, and support tickets.
Dell Featured Devices/Hardware PM - Microsoft (via Simplicity Consulting)
- July 2017 to September 2021
- Managed end-to-end Featured Devices Program (FDP) process for Dell account team.
- Advised on FDP nominations from Dell based on Microsoft marketing strategies.
- Managed submission of Dell devices for essential Microsoft programs.
- Built and presented marketing and sales assets to internal Microsoft teams.
- Procured devices for marketing and demonstration in adherence to an annual budget.
- Worked as the primary liaison with Dell for all relevant workstreams.
Customer Service Manager - Device Support - HTC America
- Owned device support communication across HTC America.
- Worked cross-functionally within the team and across the business, including executives.
- Frequently traveled to support sites to deliver training directly to contact center staff.
- Built and maintained the customer care knowledge base.
- Built and managed the e-commerce support program within HTC technical support.
- Leveraged CRM and reporting tools for weekly reports.
Education
- Western Governers University: Bachelors Degree - IT/Cloud Computing (2023)
- Associate degrees also earned in Computer Network Systems, and general studies (A.A.)
Additional Skills & Notables
- Aspirational goal: Excel in managing/architecting cloud solutions, including multi-cloud.
- Passionate about working with technology, creating effective messaging, and building/evolving programs.
- Dynamic content author and presenter.
- Proven ability to build relationships across teams.
- Experience with domestic and international business travel, holding an active passport.
- Always up for a new challenge.